Terms & Conditions
WARNING: This is a legal document that affects your rights, if you are uncertain or uncomfortable with some of the conditions of registration then we recommend that you obtain advice to ensure you understand and accept the conditions of entry. I agree that my child/children/I/enrolled member can participate in these services conducted by Twinley Group Pty Ltd (T/A Inspire Tennis) and events on the following basis;
1) Bookings and Membership
Wet Weather
Wet weather cancellation notifications will be delivered by Text (SMS) message as early as possible by our office. Unfortunately we are unable to provide make up sessions to customer who assume lessons are cancelled due to wet weather. If you have not received a text message the lessons will proceed. As a courtesy customers will be eligible for make sessions for all wet weather cancellations. Please see our makeup lesson policy below.
Cancellations
Cancellations must be communicated to Inspire Tennis 24 hours prior to the commencement of the class or court booking. Customers who fail to notify Inspire Tennis by email are ineligible for make-up sessions. Please be aware make up sessions are subject to availability and should be completed within the same term. In the event that you cancel your booking, Inspire Tennis also reserves the right to charge a cancellation fee as follows:
- Bookings cancelled within 24 hours of your booking: 100% of the value of the booking.
- Bookings cancelled with greater than 24 hours notice: up to 50% of the value of the booking
- Private lesson “no shows” up to 100% of the value of the booking.
Make-up Sessions – Group Sessions
Inspire Tennis offers make-up group sessions as a courtesy for customers affected by wet weather and communicated cancellations for approved cancellations only. This must be communicated via email and Inspire Tennis reserves the right to at their discretion offer (/not offer) a make up session for the cancellation. Make up sessions must be booked in advance and used within the same term. Make up sessions are also subject to availability only.
Make-up Sessions – Private Lessons
Inspire Tennis offers make-up private lessons for all customers affected by wet weather and communicated cancellations for approved cancellations only. This must be communicated via email.
Group Sessions / Class Ratio
Group classes are conducted with a maximum student to coach ratio as advertised. From time to time due to unforseen circumstances the ratio may be higher.
Refund & Credit
All refund requests will be reviewed on a case by case basis. Inspire Tennis reserves the right to issue account credits to a customer account in lieu of a cash refund. Approved refunds will be paid within 30 day payment terms. Small additional admin fees may also be applied (10% of bookings).
Payment Recovery & Costs
In the event a client fails to pay for services rendered by Inspire Tennis and/or have booked in for without payment, the debtor/s shall pay for all costs incurred by Inspire Tennis in the recovery of any monies owed, as well as the amount owed. Under this agreement, costs of recovery include recovery agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis. We reserve the right to take legal action to recover owed monies and outsource the debt to an external debt collecting agency.
Free Trials
1. Join us for a trial session at our standard pro rata’d rate. If you decide to continue with the term booking, we’ll deduct the cost of your first session from your term fee, making your initial experience with us absolutely free! If you choose not to continue, your payment for the trial session will cover the one-time session only fee ie. first session is only considered “free” if you sign up for the term, or the remainder of the term.
2. If you decide not to continue after the first session, this payment is non-refundable.
3. You must notify our bookings office prior to the following session (24hrs+ prior) in line with our cancellations policy, otherwise you may be charged for the additional session/s.
Terms and Conditions for Private Lessons
Term Coach Assignment: Each student will be assigned a primary coach for the duration of the term, which consists of 10 weeks. This coach will be referred to as the “Term Coach.”
Replacement Coach Policy: In the event that your Term Coach is unavailable due to sickness or other unforeseen circumstances, the business reserves the right to allocate a replacement coach. A replacement coach may be provided up to two (2) times per term.
Coach Changes During the Term: On occasion, coaches may change during the term due to unforeseen circumstances. Customers will be informed of any such changes with reasonable notice to ensure minimal disruption to the lesson schedule.
Qualifications of Replacement Coach: Any replacement coach allocated will possess equivalent coaching qualifications or comparable coaching experience to ensure the continuity of your learning and training experience.
Notification: Students or guardians will be notified of any changes to the coaching arrangement in advance wherever possible.
No Refund Policy for Coach Replacement: Replacement coaches are provided to ensure that lessons continue as scheduled. Therefore, no refunds or make-up sessions will be offered solely due to the presence of a replacement coach.
General Terms: All other terms regarding cancellations, rescheduling, and attendance remain in effect as outlined in the overall lesson agreement.
Injury Credit Policy
Customers who are injured and unable to participate in sport will receive a credit for their missed sessions. Credits must be used the following tennis term. Alternatively the remaining sessions can be transferred to a family member or friend. All injuries must be accompanied with a valid medical certificate covering date/s of the program/s missed.
Discounts and Promotions
Free trials are offered by Inspire Tennis for group classes only. These trials are strictly for new members only, one per customer and are subject to availability.
All discounts on programs are subject to payment in full prior to the program commencing. All promotions and discounts are only valid before due date.
Membership
Court hire is subject to court availability and is based on pro-rata calendar year. Bookings are to be made in advance and online. Discounts on strings and grips are subject to stock.
You agree to accept membership with Inspire Tennis, Northern Suburbs Tennis Association, Tennis New South Wales and Tennis Australia.
Payment Terms for All Bookings
a) Inspire Tennis online payments are processed and encrypted by Bankwest.
b) Online payments will be processed in full at the completion of the order. Clients can register and make payment for the programs up to 60 days before commencing the program.
c) Late payment: Customers who fail to pay their account before commencement of the program will be subject to a late payment fee of 4%. Overdue accounts of over 30 days will incur an additional 4% late payment fee.
d) Time to delivery: Bookings will be confirmed at the completion of the online order by payment.
e) If you cannot process payment from your computer or mobile device, see a manager and pay online at our head office (Killara) or contact us to pay over the phone.
f) By enrolling in a program (ie. online, over the phone or in person) you acknowledge and agree to all Terms and Conditions set out in this document.
Bookings Non-Transferrable
My service registration is not transferable to other people or other event. Any attempt to transfer my entry or allow another person to participate under my name without the Directors knowledge may result in total cancellation without refund, insurance being deemed void and inability to enter further services or events.
Competitions
You agree to abide by Inspire Tennis, Northern Suburbs Tennis Association and Tennis Australia competition rules, etiquette, term and conditions
Awards
You agree to accept that rewards and prizes such as ice blocks, sweets, lollies, toys, merchandise, soft drinks or chips may be given to the participant.
Booking Rights
You warrant that:
a) all personal details provided are true and accurate;
b) you have all necessary rights as a student, parent or guardian to grant the rights;
c) Information is not obscene or defamatory;
d) You will indemnify Inspire Tennis against any loss or damage resulting from any breach of these warranties.
e) You acknowledge that Inspire Tennis is under no obligation to exercise any of the rights
f) I certify that I am a student/parent/legal guardian/entrant and I have read this document and understand and accept the terms and conditions it contains.
Supervision
I agree that Inspire Tennis is not responsible for supervision of my child/ren before or after the session has commenced/finished.
Consent to Use Image
In consideration of my participation in tennis programs or camp, I agree to Inspire Tennis taking and retaining and reproducing the registered applicants image or likeness obtained during my (their) participation in tennis programs in photographs, electronic images, sound recording, clips and video footage placed on our website, social marketing associations or brochures media without notice and without any fee being paid to you, for the purpose of Inspire Tennis promotional, advertising, research or marketing materials.
Consent to venue changes
I agree that venue changes can occur due to scheduling arrangements.
Holiday Programs
Wet Weather Policy
Holiday camp will proceed Rain, Hail, or Shine.
Cancellations
Cancellations must be communicated to Inspire Tennis 48 hours prior to the commencement of the booking. Customers who fail to notify Inspire Tennis are ineligible for make-up sessions. Make up sessions during holiday camp are due to availability only and must be completed during the same holiday camp period.
Make-up Sessions
Inspire Tennis offers make-up sessions as a courtesy for customers during holiday camps for approved cancellations only. This must be communicated via email and Inspire Tennis reserves the right to at their discretion offer (/not offer) a make up session for the cancellation. Make up sessions must be booked in advance and used within the same camp. Make up sessions are also subject to availability only.
Credit Policy
Refund policy: All refund requests will be reviewed on a case by case basis. Inspire Tennis reserves the right to issue account credits to a customer account in lieu of a cash refund.
Refunds or credits will not be issued due to weather, or failing to turn up and are subject to availability only. All credits must be used within a 3 month period ie. within the current term or the following term.
Extra Supervision
This must be booked on our website. If your child is away or does not need this service we must be notified. All extra supervision enrolments are non-refundable.
Payment Recovery & Costs
In the event a client fails to pay for services rendered by Inspire Tennis and/or have booked in for without payment, the debtor/s shall pay for all costs incurred by Inspire Tennis in the recovery of any monies owed, as well as the amount owed. Under this agreement, costs of recovery include recovery agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis. We reserve the right to take legal action to recover owed monies and outsource the debt to an external debt collecting agency.
Consent to venue changes
I agree that venue changes can occur due to scheduling arrangements.
2) Safety and Medical
Medical
Entrants authorise Inspire Tennis to obtain medical assistance, treatment and transport as deemed reasonably necessary by Inspire Tennis and acknowledge that they will be responsible for any costs associated with any such medical treatment and/or transportation.
I understand that I/my child/children should not participate in this event/events unless responsible, educated and social and in a fit state to complete the event safely. I acknowledge that if I am aware of an existing medical condition and uncertain of my state of fitness then a medical practitioner should verify my physical condition.
I have provided or attached to my entry form details of any medical or physical conditions from which I suffer that might affect my performance or be relevant if medical treatment is needed. I accept the risk of participating despite these conditions. I have supplied an emergency contact name and number, this person is contactable both during and after the event and is not another participant.
All participants must be toilet trained or otherwise accompanied by an adult/parent or superviser.
Suppliers
Inspire Tennis has no liability for any act, omission or default, whether negligent or otherwise of any supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. In circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements.
Your Coach
a) Is insured under GIO General Ltd Workers Compensation
b) Has completed a police check for the NSW commission, child related working with children and young people
Insurance
a) You, your child/children are insured with Public Liability, Products Liability, property damage and Professional Indemnity under Tennis Australia underwriter Sportcover Australia Pty Ltd.
b) I understand that insurance cover in our coaching services may not cover me for all injury, loss or damage sustained by me. Inspire Tennis I not liable for any damages. Your child participates at their own risk
3) Transport
Walk/Transfer
If the program enrolled in requires transport by foot, you consent to your child/ren being transferred by Inspire Tennis to their school, either before or after school and vice versa which may include crossing roads.
4) Property and Entry
Security Cameras
Security cameras operate within some Inspire Tennis centres/venues/facilities. Entrants acknowledge that they may be filmed.
Conditions of Entry
Entrants must behave appropriately and follow the lawful directions of Inspire Tennis at all times. Derogative comments, abusive language and inappropriate or disruptive behaviour will not be tolerated.
Inspire Tennis reserves the right to refuse entry to any person or remove any person from its tennis centres/venues/facilities.
Damage
If an entrant causes any damage to Inspire Tennis property/facilities/equipment they will be held responsible for all costs associated with replacement or repairs whichever is decided by Inspire Tennis.
Personal Property
Entrants are responsible for their own property at all times. Inspire Tennis does not accept any responsibility for any property that is stolen, lost or damaged in the Inspire Tennis centres/venues/facilities.
Authorised Tennis Coaches
Only authorised Inspire Tennis coaches are permitted to provide tennis coaching or lessons at Inspire Tennis centres/venues/facilities. This includes the use of coaching baskets or other coaching equipment on court. Entrants must not receive any tennis coaching or lessons at Inspire Tennis centres/venues/facilities except from an authorised Inspire Tennis coach.
The use of cameras and other photographic or recording equipment (including mobile phones) at Inspire Tennis centres/venues/facilities is not permitted without Inspire Tennis’s prior written consent.
5) Declaration, Waiver and Indemnity
Release and Indemnity
I acknowledge that coaching, competitions, camps and all other events conducted by Inspire Tennis, expose my child/children/I/enrolled member to certain risks when using the facilities, including but not limited to physical injury and death, psychological abuse or permanent injury, arising from various causes such as overexertion, equipment, food consumption, transport, dehydration, accidents with other competitors, spectators or road users, weather conditions and other causes. All entrants enter Inspire Tennis programs at various centres/venues/facilities at their own risk.
In consideration of the applicants participation in Inspire Tennis programs, I agree to release, defend, hold harmless and indemnify Inspire Tennis and its directors, officers, employees, and volunteers from any actions, claims, demands, expenses howsoever arising from any injury, loss or damage incurred in connection with my participation is Inspire Tennis programs. This release shall extend to and include Killara Lawn Tennis Club, Longueville Tennis Club, Northern Suburbs Tennis Association, Tennis New South Wales and Tennis Australia, event organizers and their respective directors, partners, managers, officers, agents, contractors, employees and volunteers including event medical and paramedical personnel. This release and indemnity continues forever and binds my heirs, executors, personal representatives and assigns.
6) Privacy Policy
Inspire Tennis is strongly committed to protecting your privacy. We will only store information relevant for coaching and billing purposes. This information is only accessible by Inspire Tennis management. We will never share your private information with a third party.